Service qualified lead
that your sales team has accepted as ready for a direct sales follow-up. This
qualification will help your sales and marketing teams stay on the same page in
terms of the quality and volume of leads that you are handing over to your
sales team. You can learn more about sales qualification in this guide.
A service qualified lead
is a customer who has indicated to a customer service team member that they're
ready for a conversation with a sales rep about new products or
services. Service qualified leads provide additional value to customers by
helping them see more success as they evolve using a company's product or
service with the help of additional upgrades.
It can also lower the cost of customer
acquisition and increase customer
lifetime value by retaining customers longer and encouraging them to buy more
products that help them derive more value over time. Customer service reps have
a big opportunity to impact their organization's bottom line by identifying and
re-connecting them with a sales rep to identify possible upsell and cross-sell
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A service qualified lead, or SQL, is a customer who has indicated to a customer service team member that they're ready for a conversation with a sales rep about new products or services.
Fast project turnaround time, substantial cost savings & quality standards.